The first question you'll want answered is "What is the total cost of shipping my car?" To get a good price, obtain quotes from several car transport companies and be prepared to provide:
Just remember that the cheapest price is not always the best. (See Tip #9)
To get an accurate quote and be able to compare quotes between companies, make sure you understand your shipping options and what your preferences are:
Personal items are typically NOT allowed in your vehicle. Most carriers are not licensed or insured to transport household items. Also, the additional weight can put carriers over their weight limit and items of value are easily stolen from an automobile's trunk.
The time that your car is in transit will be dependent on a number of factors, including the origin and destination, time of year, and the actual truck that will be shipping your car. When you get quotes from auto transport companies, you should also ask about estimated shipping time. The following are common time frames for shipping between different parts of the country.
East Coast to West Coast - typically 5 to 14 days
Midwest to East Coast - typically 3 to 8 days
Midwest to West Coast - typically 3 to 8 days
South to the North - typically 3 to 8 days
While some car transport companies may not require payment in advance, most require a deposit (10-25% of the total cost) or full payment in advance. If a deposit is given, the remaining amount due is required at the time of delivery – oftentimes with a cashiers check or cash. Some auto transport companies do accept credit cards, but they may charge a 2-3% surcharge.
READ YOUR CONTRACT CAREFULLY!!! And, do not rely on any verbal promises from your car transport company.
After you sign your contract, your car transport company will ALWAYS refer you to the contract for any complaints you may have, including the cost to cancel your shipment. The main thing to look for is a clause that says there is no guaranteed pickup or delivery date. Even though most cars are delivered by car transport companies within the expected time frame, most will not guarantee a delivery date. You can ask for the following things to protect yourself against verbal promises that you would have otherwise relied upon (also see Tip #8 below):
Your vehicle(s) should be insured against damage and theft by your car transport company. Take the following four steps to be sure of the coverage:
In addition, your own car insurance may cover your vehicle in transit – check with your car insurance company to verify. Keep in mind that many car transport companies may discourage or prohibit you from leaving personal articles in your vehicle. Any personal articles left in the car are not insured – your home policy may cover these articles, but you should check with your home insurance agent to verify. ALSO NOTE: overloading your trunk with heavy items may result in damage to your car's undercarriage. Your car transport company may not cover damage in that instance.
Ask for estimated pick-up and delivery times from your car transport company. You should be able to get a 3-day window for pick-up – during the busy summer or snow bird season the window may be larger, but the car transport company should warn you of possible delays ahead of time. BE SKEPTICAL OF EXACT PICK-UP AND DELIVERY DATES promised by auto transport companies – If you are promised exact dates, get it in writing and state the remedy if service is not performed on the promised dates ($50 discount, no fee to cancel, reimbursement for rental car, etc.). Once the pick-up is made, your car transport company should provide you with a fairly precise delivery date. If you need an exact date for pick-up, most car transport services can pick-up your car and hold it at a terminal for an additional charge.
While we do our best to exclude poor-quality car transport companies from our auto transport directory, we unfortunately cannot guarantee the quality or performance of those companies listed. BEFORE SELECTING A COMPANY, we recommend that you contact the Better Business Bureau in the city in which the car transport company is listed to inquire about the company's service history. Also, many car transport companies are referred by van line companies. Ask for several references, if possible.
Use the following tips to be ready for your car pick-up:
As long as you are shipping within the United States, the only paperwork you will need is provided by the shipping company and is called the "Original Inspection Report". This report provides pick-up and delivery information, current mileage, and MOST IMPORTANTLY shows the condition of your car at the time of pick-up – pre-existing scratches and dents, cracked glass/mirrors, general paint condition, etc. Keep this report and use it when you receive your vehicle.
At the time of delivery, inspect your vehicle SLOWLY AND CAREFULLY and compare the condition and mileage against the "Original Inspection Report" provided by your car transport company at origination. Be sure to inspect the roof and under the front and rear bumpers. If there are inconsistencies, note them as exceptions and be sure the driver signs it. NEVER ACCEPT YOUR VEHICLE AT NIGHT IF YOU CANNOT VERIFY ITS CONDITION – without being viewed and signed by the driver, you have little recourse if damage occurred during transit.
The majority of car transport experiences are worry-free, with your damage-free vehicle arriving at the estimated time. On occasion, a vehicle may be damaged in transit. If this should happen, note all damage on your inspection report (see Tip#12), obtain the driver's signature, and contact your car transport company. The car transport company should then work with you to reimburse you for verifiable damage done to your car.
If you believe that a car transport company has not treated you fairly, first try to work it out with the company. Car transport companies are more likely to cooperate with you if they believe you are trying to work fairly with them. Be reasonable, but firm. If all else fails, you may consider filing a complaint with the Better Business Bureau in the city in which the car transport company is listed. The U.S. Dept. of Transportation – http://www.dot.gov – regulates car transport companies – however they will usually not get involved until after you have a court judgment against a car transport company (in small claims court, for example).