It's been a while since we published this blog post. Some of the information may be outdated (for example, some images may be missing, and some links may not work anymore).
Typically, auto transport companies give you a 3-day window for pick-up and not an exact date. And while it may be inconvenient for you, it helps to keep the cost of shipping vehicles lower.
Auto transporters are on the road almost constantly to make use of a very expensive asset — the truck. The more an auto hauler can work a truck, the more cheaply they can afford to transport vehicles. Therefore, with trucks running so much of the time, anything that delays them, such as a paperwork problem at pick-up, a late customer, a flat tire, or long weigh station lines, can have an impact on your exact pick-up and delivery time.
That is why you should be skeptical of any auto transport company that can give you an exact pick-up time. Most will give you a 3-day window for pick-up and should inform of you of any possible delays ahead of time.
If you are promised an exact pick-up date, be sure to get it in writing and include any remedy if the pick-up is not performed on the specified date. Possible remedies could include a discount, no fee for cancellation, or rental car reimbursement. Once your car is picked up, your auto transport company should be able to give you with a fairly accurate date for delivery.
If it is critical that you have an exact date for pick-up, discuss with your auto transport company the option of dropping off your vehicle at a terminal, which typically involves an additional charge. A terminal stores your vehicle until your auto hauler picks it up.