Privacy Policy

Move Cars is a vehicle transport marketplace operated by Padgett Enterprises LLC, doing business as Move Cars. In this policy, “Move Cars”, “we” and “us” mean that company.

This policy explains what personal information we collect through the Move Cars website, app and console, what we do with it, and who we give it to. It covers the website, the app, the console where companies manage their profiles, and the messages we send to verify phone numbers and email addresses.

You give us:

• Shipment details you enter to get quotes: where the vehicle is picked up and delivered, the vehicle itself, and when you want it moved.
• Booking details: your first name, last name, email address and mobile phone number.
• Console account details, if you sign up: your name, email address and mobile phone number, the companies you claim and the changes you make to their profiles.
• Anything you send us directly, such as an email to our support or sales addresses.

We also collect automatically, as you browse:

• Your IP address, browser or device type, and the pages or screens you view.
• In the app, an identifier for that installation of it.
• The page or search that sent you here.
• Interaction recordings and error reports, described under cookies and analytics below.

The company listings on this site describe businesses. They come from the companies themselves, from public records — the Federal Motor Carrier Safety Administration’s registry and the Federal Maritime Commission’s license lists — and from business information providers such as Dun & Bradstreet and Google. A registration can still name a person: a sole proprietor’s business is often registered under their own name, and a registration lists its officers and contact details.

The app may ask to use these parts of your device. Each is optional, it asks before using one, and you can turn it off at any time in your device settings.

• Camera: to read the barcode of your vehicle identification number. The barcode is read on your device, and no photo is saved or sent to us.
• Location: when you ask the app to fill in your pickup location, it reads your device's location and uses it as that pickup location.
• Notifications: to tell you when your quotes are ready.

• Give you quotes and connect you with the auto transport company you select.
• When you claim a company, verify that you control a contact on its registration.
• Let you sign in to the console and manage the profiles of the companies you have claimed.
• Answer your questions and provide customer support.
• Operate, secure and improve this site, including detecting fraud and abuse.
• Meet our legal and tax obligations.

We do not use your information to make automated decisions that have a legal or similarly significant effect on you.

The transport company you select. When you book vehicle transport through Move Cars, and agree to it on the booking form, we provide your name, email address and phone number to the auto transport company you selected, so they can arrange and carry out your shipment and contact you about it. That is the delivery of the service you requested, not marketing. We also send them a link to the TrustedForm record of the booking form, described under cookies and analytics below. To finish booking, we take you to that company’s own site, where its terms and privacy policy apply.

Contact permissions you give a transport company. A transport company may ask, on that same form, for your separate permission to contact you by automated call, text or prerecorded voicemail, including with offers of their own. That permission is given to them, is governed by their terms and their privacy policy, and is optional — your booking does not depend on it. Withdraw it with them directly, using the instructions in their messages.

Companies that price your shipment. To show you prices, we send your shipment details — the pickup and delivery city, state and ZIP code, the vehicle, and when you want it moved — to the transport companies and pricing services that price shipments through Move Cars. Some of them keep a record of each request. A transport company receives your name and contact details only when you book with it, as described above.

Business information providers. We may share the details on a company’s registration and profile — such as names, phone numbers, email addresses and street addresses — with business information providers, to find and match their records for the same business.

Service providers. Companies that run parts of this service for us — such as hosting, account sign-in, message delivery and error monitoring — handle your information on our instructions and for no purpose of their own. The analytics and anti-fraud providers described under cookies below are not in that group: they use what they receive for their own purposes as well.

Law and safety. We disclose information where the law requires it, or where it is necessary to protect the rights, property or safety of Move Cars, our customers or the public.

Business transfers. If Move Cars is sold or merged, customer information may transfer as part of that transaction.

We do not sell your personal information to data brokers or list sellers.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information are subject to the sharing described elsewhere in this policy.

Giving your phone number to the transport company you select, described under how we share your information, is the delivery of the service you requested, not marketing, and it does not include your mobile opt-in consent or your text messaging history. Any permission you give a transport company to contact you with offers is yours to give and theirs to honor. We do not sell mobile information, and we do not hand it to anyone for marketing you have not authorized.

The text messages we send are one-time verification codes, sent only when one is requested to verify a phone number. The Move Cars Terms of Service describe the program, how often it messages you, and how to stop it.

On the website and the console, we and our providers set cookies and similar technologies; the app uses comparable tools built into it. Across them they cover analytics and product measurement, session replay, error and crash reporting, page-speed measurement, checking that requests come from our genuine app, keeping you signed in to the console, updating app settings without a new release, and protecting our forms from automated abuse.

On the website, Microsoft Clarity records a replay of your visit — the pages you see and where you click. On the website and in the console, Sentry records a replay when an error occurs, with the text on the page and what you type masked. We use these replays to find and fix problems. Some of our forms are protected by Google reCAPTCHA Enterprise, and pages showing a map load it from Google; both are subject to Google’s own privacy policy and terms.

On the booking form, ActiveProspect’s TrustedForm independently records the consent you give: the page and what it showed, your mouse movements and clicks, what you type into the form, when each happened, your IP address, your browser’s request headers and details of your browser and device, such as screen size. The transport company you select can view that record. ActiveProspect’s privacy policy describes how it handles this information.

On the website, your browser’s cookie and tracking settings limit what these tools can collect.

We keep your information for as long as we need it to provide the service and to meet our legal, accounting and dispute-resolution obligations.

We text or call you only when a verification code is requested for your number: by you, or by someone claiming a company whose registration lists your number. In the same way, we email a code to an address only when one is requested for it, by you or by someone claiming a company whose registration lists that address. You can control cookies through your browser settings.

If you can act for a company listed on Move Cars, you can claim it in the Move Cars console and edit details such as its description, website and hours yourself. What comes from a government registration is corrected with the agency that holds it.

Depending on where you live, you may have the right to ask for a copy of the personal information we hold about you, to have it corrected or deleted, or to object to some of the uses described here. Email support@movecars.com and we will respond within the time the law allows. We will not treat you differently for exercising any of these rights.

Before we act on a request, we may ask you to confirm a code we send to the email address or phone number we hold for you. Someone you authorize can make a request for you; we will ask them for your signed permission, and we may ask you to confirm it. If we decline a request, we will tell you why, and you can appeal by replying to our answer.

Move Cars is for adults arranging vehicle transport. It is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has given us information, email support@movecars.com and we will delete it.

We protect your information with encryption in transit, access controls, and monitoring for abuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We update this policy as the service changes. The date at the top shows when it last changed, and the version on this page is the one that applies.

Email support@movecars.com with any question about this policy or about the information we hold on you. Our mailing address and office hours are on the contact page.